Terms & Conditions

1. Introduction

1.1 We at Taylor Hanson Ltd (referred to as THL hereafter) aim to provide reliable,
efficient, and professional service to all our customers. Set out below are our
terms and conditions of hire.

1.2 By booking a taxi with THL, you automatically agree to these terms and conditions
so please take time to read them.

1.3 If you do not agree to be bound by these Terms and Conditions, you should stop
using the THL service immediately.

2. Law and Jurisdictions

2.1 These terms and conditions and the relationship between you and THL shall be governed
by and construed in accordance with the Law of England and Wales, and THL and
you agree to submit to the exclusive jurisdiction of the Courts of England and

3. Definitions

3.1 “Taylor Hanson Ltd” means the Taylor Hanson taxi service (Company Number 07224118)
whose registered office is Thorne House, 267 High Street, Crowthorne.
Bracknell, Berkshire, denoted by hereafter as “THL”. “You” and “your” means any
individual, company or other business that places the booking with us.

3.2  “Account” means a customer account which has been opened by THL upon your request, and is identified by a unique number
assigned by THL

“Booking” means your request to engage THL in private hire services evidenced by THL records.

“Cancellation fee” means a fee charged by THL to compensate the loss suffered by THL due the cancellation of the Services at any time.

“Services” means transportation of passengers by THL taxis or subcontracted by THL.

“Waiting Time Fee” means a fee charged to you by THL in accordance with clause 5.1

3.7 “Price List” means a list maintained by THL of its Charges relating to the Services from
time top time and a current copy can be obtained on request.

3.8 “In Writing” means any written communications including emails and SMS.

3.9 “Central London” means the areas defined as Zone 1 and Zone 2 in the map of
London Underground as varied from time to time by Transport for London.

3.10 “Charges” means THL’s charges shown in the Price List or other published THL literature.


4. Booking

4.1 You must allow sufficient time when booking your taxi to allow for delays caused by
traffic conditions. THL shall not be responsible for any delay caused by your
failure to allow enough time to reach your destination or if the passengers are
not ready for collection at the booked time.

4.2 You must order a suitable car size for the number of passengers and luggage as THL
cannot guarantee to carry excessive amounts of luggage. For more information
about luggage, please see section 11 of this document. Please note that a
child, no matter what age, counts as one passenger.

4.3 If you need to transport a wheelchair, please specify this at the time of booking.

4.4 No part of this website or any other written or verbal quotation is intended to
constitute a contractual offer capable of acceptance. Your order constitutes a
contractual offer and our acceptance of that offer is deemed to occur upon our
sending an email or text, or providing verbal confirmation to you indicating
that your order has been accepted and a booking has been made.

5. Price and Payment

5.1 A minimum charge of £5.00 applies to all journeys booked. All fixed price quotes
include 10 minutes waiting time free of charge. If this is exceeded, then THL
may charge 33 pence per minute.

5.2 When asked, THL will calculate and communicate a quotation to you, based on the
information supplied by you. THL may amend the quotation if there is any
material change to the original itinerary, the number of passengers, or the
type or size of vehicle required.

5.3 For airport collection jobs, the quotation will include a 40 minute waiting period
after the advertised landing time and the cost of car parking. THL will charge
for waiting at its standard rates after the initial minute period has expired.

5.4 If you accept the quotation, you will receive confirmation of your booking by
email or text, or verbally. Please check your booking details carefully and
inform THL promptly of any errors. THL shall not be responsible for any delays
caused or costs arising from by your failure to provide THL with correct

5.5 Under certain circumstances (eg. busy times of the year), THL reserves the right to
ask for prepayment in full 72 hours before the date of travel.

5.6 Payment can be made by credit card or debit card (both subject to a 5%
surcharge) – or cash or cheque with a valid guarantee card. Payment by cheque
must be made at least 7 days before the date of travel.

6. The Service

6.1 You shall be responsible for the behaviour of all the passengers in the car during
the journey. You will be charged £70 to cover cleaning costs in the event of
the vehicle being soiled by any passenger plus any loss of earning for the car
being unavailable for business.

6.2 Eating, drinking and/or smoking in the cars is not permitted.

6.4 THL will not carry more passengers than its insurance or licensing allows.

7. Cancellations

7.1 If you need to cancel your booking, please contact THL as soon as possible. If you
cancel a booking after the vehicle has been dispatched, then a charge may be
incurred. The charge will be based on the distance/time that the allocated
driver has travelled/spent prior to the point of cancellation. You are
responsible for compensating THL for any consequential loss due to your

For all local areas (15 miles from THL base), as a general rule, cars are dispatched 20
minutes before the booking time. For all other areas, cars are dispatched 2
minutes per mile before the booked travelling time so, for a journey of 20
miles, a car will be dispatched 40 minutes before the booking time.

If you cancel or caused to cancel a prepaid booking before a vehicle has been
dispatched to you, THL will charge you 10% of the fare paid.

8. Liability

8.1 THL shall use all reasonable endeavours to get you to your destination on time but
shall not be liable for any loss due to delays caused by road traffic, weather
conditions or any other circumstances beyond its control on the journey. Under
no circumstances shall THL be liable (in contract, tort or otherwise) for any
loss of profits, or for any indirect or consequential loss whatever.

8.2 All luggage is carried entirely at your risk.

8.3 THL shall be entitled to cancel all services and provide refunds in the event of a
declared national emergency, riot, war, fuel shortage, extreme weather or
terrorist attack, or other circumstances beyond its control. If the car breaks
down during your journey, THL will endeavour to arrange an alternative car to
complete the journey as soon as practicable.

8.4 You shall indemnify THL against all losses, costs, damages and expenses arising
from any act or omission of any passenger in your party.

8.5 Neither party excludes or limits its liability for death or personal injury
caused by negligence, or for wilful default or fraudulent misrepresentation or
otherwise in any manner unenforceable by any applicable law.

8.6 The material displayed on the THL website is provided without any guarantees,
conditions or warranties as to its accuracy. You must bear the risks associated
with the use of the internet.

9. Termination

9.1 THL will refuse or terminate any booking with immediate effect if it places any
driver or vehicle at risk of damage, violence or abuse by you or by any
passenger in your party and will ask all passengers to vacate the vehicle as
soon as it is safe to do so. No refunds will be given if the journey is
terminated part-way through the hire.

9.2 THL and its drivers have the right to refuse to carry any passenger who is thought
to be under the influence of alcohol or drugs and whose behaviour poses a
threat to the driver, the vehicle or any other passenger.


10.1 THL may subcontract its obligations under this Agreement. You shall not assign,
transfer or delegate any of your rights or obligations under this Agreement.

10.2 THL may change these terms and conditions at any time by posting changes online.
Please review these terms and conditions regularly to ensure that you are aware
of any changes. All existing bookings will be at the rate quoted or applicable
rate in effect at the time of booking.

10.3 THL shall store, process and use all information regarding your personal details in
accordance with the requirements of the Data Protection Act 1998.

10.4 This Agreement and any accompanying quotation represents the entire agreement
between you and THL in relation to its subject matter. If there is any
discrepancy between the terms of this Agreement and the quotation, the terms of
this Agreement shall prevail.

Nothing in this Agreement is intended to confer any benefit on any third party,
whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or
otherwise, and no third party shall have the right to enforce any rights under
this Agreement except where otherwise agreed in writing.

11. Luggage

Normal luggage assumes one suitcase and one piece of hand luggage per person.
If you have more luggage than this, please discuss this with us when booking
the taxi. Any luggage that the Taxi cannot accommodate is the responsibility of
the passenger. People carrier (six seater) can carry four people and normal
luggage for four people, but with 6 people it can carry normal luggage for one

12. Conveying of children

12.1 UK
law states that taxis are exempt from legislation relating to children
travelling in a baby/child seat or booster. All children travelling during the
journey should be restrained in a manner appropriate to their age, weight and
height. For Health and Safety reasons, THL are unable to provide any form of
child seat.

Suitable child seats should be supplied and fitted by the child’s parents. If you are
booking a return journey and have your own child seat, the driver who carries
out your booking will store your child seat for the return journey.

13. Links to other Websites

13.1 The THL website may contain links to other sites. Unless expressly stated, these
sites are not under the control of THL or that of our affiliates. We assume no
responsibility for the content of such websites and disclaim liability for any
and all forms of loss or damage arising out of the use of them. The inclusion
of a link to another site on this website does not imply any endorsement of the
sites themselves or of those in control of them.

14. Insurance

14.1 All our taxis are fully insured for passengers and third party claims under British
law. Customers’ property is carried entirely at their own risk and THL shall
not be held responsible or liable for any loss or damage to such property.

15. Verbal communications

15.1 In the event of any conflict between these Terms and Conditions and any verbal
communications by THL, the provisions of these Terms and Conditions shall
prevail unless it is expressly stated otherwise.

© 2012 Taylor Hanson Ltd